mi is the short form many people type when they want the official Xiaomi website. The site sells phones, TVs, appliances, laptops, tablets, wearables, audio, smart-home products and accessories. This guide shows how to get there and find what you came for.
| Label | Detail |
|---|---|
| What it is | The official Xiaomi website |
| Where the plain address leads | The US storefront |
| Support email | [email protected] |
What you need before you start with mi
You need a browser, an internet connection and a clear idea of the task. Typing the address mi.com, www.mi.com, mi.com/ or www.mi.com/ lands on the same US storefront page. Each of those four forms leads to the same place.
Decide whether you want a product, a user guide, the service centre or company information. The site covers all of these. Products include phones, TVs, home appliances, laptops, tablets, monitors, wearables, earphones, speakers, routers, health and children’s items, lifestyle products, smart-home items and accessories.
If you have an order, keep the order details nearby. The service centre section includes order lookup, repairs, returns, warranty policies, trade-in and an anti-counterfeit check. Have a device model name ready if you want a user guide.
It also helps to know which language you want to read in. The US storefront is the page the plain address opens, and the about page is a Chinese-language site with its own country selector. Choosing the right one at the start saves backtracking later.
The main steps to find what you need on mi
- Open the site. Type the address into your browser. It lands on the US storefront, and from there the product categories are one click away.
- Pick your region if needed. The about page shows a country selector covering many countries, including United States, United Kingdom, India and Japan. Choose the one that matches where you are.
- Browse by product type. Use the product categories, such as phones, TVs, laptops or accessories. Open a category to see the items listed under it.
- Look for help. The US page offers user guides and an FAQ search. Enter your device name or the problem in the search box and read the results that match.
- Use the service centre for after-sales needs. It lists repairs, returns, warranty policies, order lookup, trade-in and the anti-counterfeit check. Pick the entry that matches your situation.
- Contact support. The US page shows Xiaomi Support with the email [email protected]. Include your device model and a short description of the problem.
- Try the Chinese-language site for company details. The about page carries company pages: about, investor relations, ESG, careers, the Xiaomi Foundation and university cooperation.
What to do when a step goes wrong
If the page is not the one you expected, check which region you are on. The plain address leads to the US storefront, while the about page is a Chinese-language site. The country selector on the about page lets you switch to another country.
If a product is missing, try the category it belongs to, or use the search. Some items sit under headings you might not expect, such as health and children’s products or smart home. If a user guide does not turn up, search with the exact model name.
If an order or repair question stays open, go to the service centre section, then contact support. The email on the US page is [email protected]. The about page lists customer service lines 950816 and 950818, open 8:00-18:00, charged at toll rates only. Going to the site directly, rather than through a link in a message, is a sound habit.
If a page loads in a language you do not read, a browser’s built-in translation tool can help with the text. The product labels in the next section also give a quick key to the most common headings.
The words on the screens
The Chinese-language pages use labels that are easy to match to their English counterparts.
- 手机: phones.
- 电视: TVs.
- 家电: home appliances.
- 笔记本: laptops.
- 平板: tablets.
- 穿戴: wearables.
- 配件: accessories.
- 服务中心: service centre.
- 小米之家: Xiaomi Home stores.
Prices on the about page appear in yuan, with the character 元起 meaning “from” a given amount.
Doing it on a phone compared with a computer for mi
The steps are the same on both, and only the layout changes. On a computer, the product categories are easier to scan at once. On a phone, menus usually fold away, so open the menu first and then choose a category.
For support, a phone makes the customer service lines convenient to dial, while a computer is handier for writing an email to [email protected] with attachments. The lines 950816 and 950818 are open 8:00-18:00 and charged at toll rates only.
For long reading, such as user guides or company pages, a computer screen is easier. For a quick order lookup, a phone is enough.
Whichever device you pick, the route is the same: open the address, choose a region, then move to a category, the search or the service centre.
Service centre details worth knowing
The about page lists 1100+ after-sales service points (1100余家售后网点), 7-day no-reason returns, 15-day free exchange and free shipping on orders over 69 yuan. It also lists Xiaomi Home stores and authorised experience stores.
The footer carries a reporting hotline for illegal and harmful information: 171-5104-4404. The footer also states that data on the site, unless otherwise noted, comes from the company’s own lab tests.
